Terms of Service

1. Acceptance of terms

By creating an account, accessing the TaskFlow service through AWS Marketplace, or otherwise using the service, you (the “Customer”) accept these Terms of Service. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

These terms apply alongside any AWS Marketplace seller-buyer terms, executed order forms, and the End User License Agreement available at /eula.

2. Definitions

“Service” means the TaskFlow project management software-as-a-service, including all hosted user interfaces, APIs, and any documentation provided.

“Customer Data” means content, records, files, and metadata submitted to the Service by Customer or its users.

“Marketplace Subscription” means a paid subscription procured through AWS Marketplace, governed by AWS Marketplace pricing dimensions defined in the listing.

“Dedicated Deployment” means an optional bring-your-own-cloud or bring-your-own-database configuration in which Customer connects its own AWS account or PostgreSQL database to the Service.

3. Subscription, fees, and AWS Marketplace billing

Subscriptions sold through AWS Marketplace are billed by AWS to Customer’s AWS account, in accordance with the pricing dimensions disclosed on the Marketplace listing and reproduced in this codebase at lib/marketplace/pricing.ts.

The Service reports metered usage hourly to AWS Marketplace. Customer agrees that AWS Marketplace records are authoritative for the calculation of fees.

Fees do not include taxes, fees, or charges levied by AWS for the operation of Customer-managed infrastructure under a Dedicated Deployment. Customer remains solely responsible for its own AWS bill.

4. License grant

TaskFlow grants Customer a non-exclusive, non-transferable, worldwide right to access and use the Service during the subscription term for Customer’s internal business operations, subject to these terms and any applicable usage caps published on the Marketplace listing.

5. Acceptable use

Customer will not (a) reverse engineer or attempt to derive source code from the Service, (b) use the Service to store or transmit infringing, defamatory, or unlawful material, (c) interfere with the integrity or performance of the Service, or (d) use the Service to develop a competing product.

TaskFlow may suspend access for material breach of this section with notice when practicable.

6. Customer responsibilities

Customer is responsible for (a) the security of its account credentials, (b) lawful use of the Service, and (c) any cloud or third-party service costs incurred in customer-managed environments connected via Dedicated Deployment, including AWS bills.

For Dedicated Deployments, Customer authorizes TaskFlow to perform Terraform-driven provisioning, validation, and read/write operations against the AWS resources and database connections it configures.

7. Confidentiality

Each party will use the other’s non-public information only to perform under these terms and will protect it with reasonable care. Confidentiality obligations survive termination for three (3) years, except for trade secrets, which are protected for as long as they remain trade secrets under applicable law.

8. Service availability and support

TaskFlow will use commercially reasonable efforts to keep the Service available 24/7, excluding scheduled maintenance and force-majeure events. Service-level commitments, if any, are defined per plan and described at /support.

9. Termination

Either party may terminate a Marketplace Subscription by following the unsubscribe flow on AWS Marketplace. TaskFlow may suspend or terminate the Service for non-payment or material breach not cured within thirty (30) days of notice.

On termination, Customer Data is handled in accordance with the data-retention and deletion practices described in the Privacy Policy at /privacy.

10. Warranties and disclaimers

Each party represents that it has the authority to enter into these terms. Except as expressly set forth here, the Service is provided “as is” and TaskFlow disclaims all other warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

11. Limitation of liability

Except for breaches of confidentiality, indemnification obligations, or willful misconduct, neither party is liable for indirect, incidental, or consequential damages. Each party’s aggregate liability is limited to the fees paid by Customer to AWS Marketplace for the Service during the twelve (12) months preceding the claim.

12. Indemnification

TaskFlow will defend Customer against third-party claims that the Service, as provided, infringes a U.S. patent or copyright, and will pay damages finally awarded. Customer will defend TaskFlow against third-party claims arising from Customer Data or Customer’s misuse of the Service.

13. Changes to the terms

TaskFlow may update these terms by posting a new version at /terms. Material changes will be communicated by email or in-product notice at least thirty (30) days before they take effect for active Marketplace Subscriptions.

14. Contact

Legal: legal@skygrid.app. Privacy: privacy@skygrid.app. Security: security@skygrid.app. Support: support@skygrid.app.